These are the main reasons why we collect and use data about our visitors:
We think carefully about our use of personal data, and below you can find the details of what we do to protect your privacy. This policy covers, among other topics :
We will continue to review how we can provide more clarity to our customers about our use of data.
Personal data is any information about you by which you can be identified. This can include information such as:
Who we are and how to contact us
The data controller for our sites and apps is Ipswich Vapes Limited, Reynolds Road, Ipswich, Suffolk, IP3 0JL. This means that we are responsible for deciding how and why we hold and use your personal data. If you want to contact us, you can find our contact details in the “How to contact us” section below.
What personal data we collect and how we use it
We collect personal data when you sign up for our services and when you browse our sites or use our apps. This information is used to provide our vape services, display advertising and analyse how visitors use our sites or apps.
When you use ipswichvapes.com we collect:
We will not collect special categories of data - such as information about your race, political opinions, religion, health or sexual orientation - unless you have chosen to provide that information to us.
Posting comments on our sites
When you post information on a discussion board or comment publicly on an article on one of our sites, the information you post and your username are publicly accessible. This information can be viewed online and collected by other people. We are not responsible for the way these other people use this information. When contributing to a discussion, we strongly recommend you avoid sharing any personal details, and especially information that can be used to identify you directly such as your name, age, address and name of employer. We are not responsible for the privacy of any identifiable information that you post in our online community or other public pages of the site.
Using our apps
Ipswich Vapes does not currently provide an app, but when we do, we will update this section.
How we collect personal data
We collect personal data when you:
Why we use your personal data
We use personal data collected through our sites and apps for a number of purposes, including the following:
Legal grounds for using your personal data
We will only use your personal data where we have a legal ground to do so. We determine the legal grounds based on the purposes for which we have collected and used your personal data. In every case, the legal ground will be one of the following:
Security of your personal data
We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password when we ask you to set up a password to access parts of our sites or apps. You should keep this password confidential and you should choose a password that you do not use on any other site. You should not share your password with anyone else, including anyone who works for us. Unfortunately, sending information via the internet is not completely secure. Although we will do our best to protect your personal data once with us, we cannot guarantee the security of any personal data sent to our site while still in transit and so you provide it at your own risk.
Who we share your personal data with
We do not share your personal data with any other organisations. We do not share your personal data except under the following circumstances:
Any organisations which access your data in the course of providing services on our behalf will be governed by strict contractual restrictions to make sure that they protect your data and keep to all data privacy laws that apply. We may also independently audit these service providers to make sure that they meet our standards.
We will not share your personal data with anyone else for their own marketing purposes unless we have your permission to do this.
Some of our webpages use social plug-ins from other organisations (such as the “Facebook Recommend” function, Twitter’s retweet function, Google+ function). These other organisations may receive and use personal data about your visit to our sites or apps. If you browse our site or view content on our apps, information they collect may be connected to your account on their site. For more information on how these organisations use personal data, please read their privacy policies.
International data transfers
Data we collect IS NOT transferred to, stored or processed in any country other than the United Kingdom.
Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure similar protection and put in place at least one of these safeguards:
If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place for the transfer of your personal data outside the EEA.
How long we keep your personal data
How we may contact you
From time to time we may send you service emails, for example, telling you products you have enquired about are coming back in stock or when you place an order with us.
Marketing communications and editorial newsletters
If we have your permission, we may send you information we think may interest you, such as new Vape offers and product updates. Depending on your marketing preferences, this may be by email, phone, SMS or post.
You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email or through your email preferences.
Sometimes we may contact you for market research purposes, for example about a survey. You can decide not to receive these emails at any time and will be able to “unsubscribe” directly by clicking a link in the email or through your email preferences.
Responding to your queries or complaints
If you have raised a query or a complaint with us, we may contact you to answer your query or to resolve your complaint.
Cookies and similar technology
When you visit our sites or when you use our apps, we may collect personal data from you automatically using cookies or similar technology. A cookie is a small file that can be placed on your device that allows us to recognise and remember you.
We don’t do any Online advertising, except through Social Media platforms. What you see is what you get. If this changes in future, we’ll update our Policy and let you know.
Advertising that we place on our site or on other sites
We also use personalised online advertising to promote our own products and services where you have decided to opt in on other sites. This means that you may see advertising for our products and services on our site (and our other platforms, such as Facebook) and when you are on other, third party websites, including other social media platforms.
Your rights with regards to the personal data that we hold about you
You have the following rights in relation to your personal data:
If you want to make any of these requests, please contact firstname.lastname@example.org.
We may need to request specific information from you to help us confirm your identity.
Contact us for information about how we use your personal data
If you have any questions about how we use your personal data or if you have a concern about how your personal data is used, please write to IpswichVapes, 3 Reynolds Road, Ipswich, Suffolk, IP3 0JL.
Complaints will be responded to within 30 days.
If you are not satisfied with the way your concern has been handled, you can refer your complaint to the Information Commissioner’s Office.
If you have a question about anything else, please see our Contact us page here.
November 2019: New policy.