Delivery and returns
Delivery, cancellation, refunds and returns information for Ipswich Vapes Ltd online orders.
Delivery
Delivery information
Free delivery on all orders over £35 including VAT. Orders under £35 will be charged at £5.99. Orders are shipped Monday to Friday excluding bank holidays via UK Royal Mail. Orders placed and paid for before 3.00pm Monday to Friday will be shipped first class for next day delivery. Orders made or paid for after 3.00pm will be sent out the next working day.
Restrictions
Delivery restrictions
We ship our products to the UK only. We are unable to accept orders of over £10,000 online, including multiple orders adding up to that amount over a short period. If you would like to place a large order, please call our customer services team on 01473 42 77 88 between 9 am and 5 pm Monday to Friday excluding bank holidays. Certain products may be unavailable to customers due to regulatory restrictions.
Returns
Refunds and returns policy
Unfortunately, it is usually not possible to make changes to an order once you have placed it. If you would like to add products to your order, please place a new order for those items. If you need to change delivery address details or remove items from your order, contact Customer Services by email at info@ipswichvapes.co.uk or call 01473 42 77 88 between 9 am and 5 pm Monday to Friday excluding bank holidays. Under the Consumer Contracts Regulations 2013, you are entitled to cancel your contract no longer than 14 days after the day on which you receive the products. Your right to return products does not apply to products which have been opened after delivery. This is necessary for hygiene reasons. To exercise the right to cancel, tell us clearly that you want to cancel and include your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address. If you decide to cancel, contact customer service on 01473 42 77 88 to obtain a return label and number. You should return products within 14 days of cancellation and keep proof of postage. Once we receive the products, we will reimburse you by the method used for the original transaction for products to which cancellation rights apply. This includes the cost of delivery, except supplementary costs arising if you choose a delivery type other than our standard and least expensive method. We may make a deduction from the reimbursement for loss in value if the loss results from you failing to take reasonable care of the products. We will make the reimbursement no later than 14 days after the day we receive back any products supplied.
Wrong, incomplete or damaged orders
Sometimes we may deliver your items in multiple batches. All products ordered and paid for Monday to Friday before 3.00pm are usually delivered the following day. If you feel your order is incomplete, incorrect, damaged, or if we have sent too many products, email info@ipswichvapes.co.uk or call 01473 42 77 88 between 9 am and 5 pm Monday to Friday excluding bank holidays. To return parcels, please post to: Ipswich Vapes Ltd, 3 Reynolds Road, Ipswich, Suffolk, IP3 0JL. Please note we cannot accept returns of products which have been opened after delivery. This is necessary for hygiene reasons.
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