HomeFrequently Asked Questions
Frequently asked questions
Quick answers about ordering, collection, delivery and support from Ipswich Vapes Ltd.
Ordering and support
How do I place an order?
Use the Shop link to browse the live catalogue, add products to your basket and complete checkout.
Can I collect my order?
Collection options are shown at checkout when they are enabled and available for your order.
Do you offer delivery?
Available delivery methods, charges and thresholds are shown during checkout.
Can I ask about a product before ordering?
Yes. Use the contact form and Ipswich Vapes Ltd will reply with product or order guidance.
How do I contact the team?
Use the contact form and include your order number where relevant.