Privacy policy for ipswichvapes.co.uk
These are the main reasons why we collect and use data about our visitors: To log your contact and shipping information so we can deliver products. To provide the services you sign up for, such as newsletters and discount codes. To carry out marketing analysis and send you communications when we have your permission, or when permitted by law. To enable us to show advertising on our sites. We think carefully about our use of personal data. This policy covers information about your rights and our obligations, how we collect and use personal data, how we protect personal data, and how we respond to questions and rights requests.
About this privacy policy
This privacy policy explains how Ipswich Vapes Limited collects, uses, shares and transfers your personal data when you use services provided on ipswichvapes.com, ipswichvapes.co.uk and related mobile applications. Personal data is any information about you by which you can be identified. This can include your name, date of birth, email address, postal address, phone number, mobile number, information about your device such as IP address, and information relating to how you use our sites, apps and services. Sometimes our sites and apps may contain links to third party sites and services. These sites and services have their own privacy policies. If you follow a link to a third party, you should read the privacy policy shown on their site. The data controller for our sites and apps is Ipswich Vapes Limited, Reynolds Road, Ipswich, Suffolk, IP3 0JL.
What personal data we collect and how we use it
We collect personal data when you sign up for our services and when you browse our sites or use our apps. This information is used to provide our vape services, display advertising and analyse how visitors use our sites or apps. When you use ipswichvapes.com we collect your name, email address and postal address. When you use our sites or apps we may also use cookies or similar technology to collect extra data, including your IP address, browsing history, referral information and device details. We will not collect special categories of data such as information about race, political opinions, religion, health or sexual orientation unless you have chosen to provide that information to us. If you post information publicly on a discussion board or similar public area, that information may be viewed and collected by other people. We strongly recommend that you avoid sharing personal details publicly.
Why we use your personal data
We use personal data to provide services you sign up for, for related internal administration such as accounting and records, and to make you aware of changes to our services. We use personal data to send marketing communications when we have your permission, or when permitted by law. We use personal data to personalise services, remember settings, recognise you when you sign in on different devices, tailor marketing communications and measure how effective online adverts are. We use personal data for marketing analysis, statistical purposes, responding to queries and complaints, security and fraud prevention, and compliance with applicable laws and regulations.
Legal grounds and security
We will only use your personal data where we have a legal ground to do so. The legal ground will be consent, our legitimate interests, or compliance with law. We have implemented appropriate technical and organisational controls to protect your personal data against unauthorised processing and against accidental loss, damage or destruction. You are responsible for choosing a secure password and keeping it confidential. Unfortunately, sending information via the internet is not completely secure, so you provide personal data while it is in transit at your own risk.
Who we share your personal data with
We do not share your personal data with other organisations except where organisations provide services on our behalf, such as payment processing and fraud prevention, or where we are required to reveal personal data to a law enforcement agency, court, regulator, government authority or other organisation. Organisations which access your data while providing services on our behalf are governed by contractual restrictions to protect your data and keep to applicable privacy laws. We will not share your personal data with anyone else for their own marketing purposes unless we have your permission. Some webpages may use social plug-ins from other organisations. Those organisations may receive and use personal data about your visit. Please read their privacy policies for more information.
Retention, contact and your rights
We keep personal data only for as long as we need it. We may need to keep personal data for accounting purposes where you have bought products. If we no longer need your data, we will delete it or make it anonymous by removing details that identify you. From time to time we may send service emails, marketing communications where permitted, market research requests, or responses to your queries and complaints. You have rights in relation to your personal data, including requesting a copy of personal data we hold, asking us to correct incorrect data, withdrawing consent where applicable, requesting deletion or restriction, objecting to certain processing, and receiving a machine-readable copy where applicable. To make a request, contact dataprotection@ipswichvapes.com. We may need specific information from you to confirm your identity. If you have questions or concerns about how your personal data is used, write to Ipswich Vapes, 3 Reynolds Road, Ipswich, Suffolk, IP3 0JL. Complaints will be responded to within 30 days. If you are not satisfied, you can refer your complaint to the Information Commissioner’s Office. This privacy policy may be updated. November 2019: New policy.
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